Follow the steps:
- Pay the expense at any entity available to do so, either online or through the physical store, using your personal debit/credit card (not the Coverflex card);
- Request the invoice with name and tax number (please note that depending on the benefit category the tax number can be yours, your household's or the company);
- Upload the photo of the invoice with date and amount to the Coverflex platform, within the applicable benefit category;
- If the refund is approved by your company, the corresponding amount of the balance will be transferred to the account with the IBAN you have indicated within a maximum of 2 working days.
Please note the following: If the invoice information is not clearly visible, the invoice will not be accepted. If the tax information is incorrect, the refund request will not be accepted. If the amount requested for reimbursement is higher than the balance you have available in the benefits wallet, it will not be accepted by the platform.