The Coverflex card is sent on the working day after you or your company request it. It can be sent to your company's address (option chosen directly by your company) or it can be sent to the address you chose during the account activation.
The delivery time for the card is a maximum of 10 working days.
- What is the shipping status of my card?
- My card has not arrived. What should I do?
- Can I order a new card?
What is the shipping status of my card?
We start the card production and shipping process as soon as you finish your registration. You can register through the link that is sent to you by e-mail.
We do not yet have a way to share the shipping status of your card with you; however, you should receive your card within 10 working days.
If you haven't received your card within 10 working days, please contact us via chat or e-mail (firstname.lastname@example.org) and indicate your VAT number, so we can check what's going on.
Can I order a new card?
Of course you can! But first, we have to secure your account. If you no longer have your card with you, you should freeze or cancel it to prevent others from using it. You can find these options in your app, in the section about your card.
Requesting a new card is very simple: just contact us via chat or e-mail (email@example.com).
My card has not arrived. What should I do?
The Coverflex card is sent within 10 working days.
Make sure you have the correct and complete address in your Coverflex app/web app:
- Profile > Card (see example below).
If the address is not correct, you should contact us through our chat (9am to 6pm from Monday to Friday) or send us an e-mail to firstname.lastname@example.org indicating your VAT number and the correct and/or complete address for a duplicate.
If the card's address is correct, you should contact us through our chat (9am to 6pm from Monday to Friday) or send us an e-mail to email@example.com, so that we can check what happened to your card.