Manager
Company Set up
- How can I create my Coverflex Company account?
- Setting up my Coverflex account
- How do I add my employees to my Coverflex account?
- When are employees notified that the company has joined Coverflex?
- About the KYB documents we ask you to submit
- How does the benefits selection work for my team?
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My Account
- I’ve topped up an employee’s Coverflex balance with the wrong amount. What can I do?
- How does the Coverflex Dashboard work?
- How can I top up my Coverflex account?
- When will the transfer I made to my company Coverflex account arrive?
- Why was my transfer returned?
- How long does it take to top up the balance of employees' cards?
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Coverflex Benefits
Flexpay
- What is Flexpay?
- How can I enable Flexpay?
- After requesting a Flexpay transfer, when will the employee receive the amount in his bank account?
- An employee is leaving the company. Will they have access to Flexpay?
- Which formats are available for this feature?
- I’ve implemented Flexpay. When will this feature be enabled for my employees?
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Coverflex Budgets
Accounting and Legal Information
Subscriptions and Payments
- When does Coverflex charge cards being issued?
- What subscription periods can the company choose?
- What subscription payment methods are available?
- Do I need to use a credit card to pay for the subscription?
- Can I pay for the subscription with funds from my Coverflex account?
- How is the amount of the subscription invoices calculated?
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Health Insurance at Coverflex
- How can I buy Health Insurance through Coverflex?
- How much do I pay for Coverflex to be my insurance broker?
- I have an active policy with an insurance broker - can I still change to Coverflex?
- What does it mean to transfer my policy to Coverflex?
- My policy is about to renew. What now?
- How can I access the invoices?
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Workers Compensation Insurance at Coverflex
- How do I have access to my invoices?
- How do I communicate a Workers' Compensation incident?
- How can I remove employees from the company's policy?
- How do I add employees to my currently active policy?
- How do I check my insurance policy documentation?
- How can I get a quote and what data do I need to share?
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