Manager

Company Set up

• How can I access the employees' card numbers?
• How can I create my Coverflex Company account?
• Setting up my Coverflex account
• How do I add my employees to my Coverflex account?
• When are employees notified that the company has joined Coverflex?
• About the KYB documents we ask you to submit
• See all 9 articles

My Account

• How can I withdraw the money we have in our wallet?
• Digital Cards
• I’ve topped up an employee’s Coverflex balance with the wrong amount. What can I do?
• How does the Coverflex Dashboard work?
• How can I top up my Coverflex account?
• When will the transfer I made to my company Coverflex account arrive?
• See all 15 articles

Coverflex Benefits

• Can I increase the benefits for an employee retroactively?
• How do I activate/set-up benefits?
• What benefits are available from Coverflex?
• What is the tax framework of the benefits?
• What are “other benefits”?
• How can I top up employees' benefit accounts?
• See all 9 articles

Flexpay

• What is Flexpay?
• How can I enable Flexpay?
• After requesting a Flexpay transfer, when will the employee receive the amount in his bank account?
• An employee is leaving the company. Will they have access to Flexpay?
• Which formats are available for this feature?
• I’ve implemented Flexpay. When will this feature be enabled for my employees?
• See all 8 articles

Coverflex Budgets

• What are budgets and how do they work?
• How do I set up a budget?
• Is it possible to edit a created budget?
• Can I delete a budget?
• Do I need to transfer the full amount of the budget to my Coverflex account?
• What if employees don't use the budget?

Accounting and Legal Information

• Coverflex Wallet Report
• Coverflex Meal Reports
• How much meal allowance can I pay my team?

Subscriptions and Payments

• When does Coverflex charge cards being issued?
• What subscription periods can the company choose?
• What subscription payment methods are available?
• Do I need to use a bank card to pay for the subscription?
• Can I pay for the subscription with funds from my Coverflex account?
• How is the amount of the subscription invoices calculated?
• See all 10 articles

Health Insurance at Coverflex

• How can I buy Health Insurance through Coverflex?
• How much do I pay for Coverflex to be my insurance broker?
• I have an active policy with an insurance broker - can I still change to Coverflex?
• What does it mean to transfer my policy to Coverflex?
• My policy is about to renew. What now?
• How can I access the invoices?
• See all 13 articles

Workers Compensation Insurance at Coverflex

• How do I have access to my invoices?
• How do I communicate a Workers' Compensation incident?
• How can I remove employees from the company's policy?
• How do I add employees to my currently active policy?
• How do I check my insurance policy documentation?
• How can I get a quote and what data do I need to share?
• See all 10 articles